Troubleshooting

Verification failure

Firewalls and static IP addresses

If you receive an error like this one, then you'll need to configure your firewall to allow traffic to api-static.mercury.launchableinc.com:
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$ launchable verify
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unable to post to https://api.mercury.launchableinc.com/...
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If you need to interact with the API via static IPs, first set the LAUNCHABLE_BASE_URL environment variable to https://api-static.mercury.launchableinc.com.
The IP for this hostname will be either 13.248.185.38 or 76.223.54.162 which you can add to your firewall settings.

Proxies and certificates

If your CI server sits behind a proxy, you can tell the CLI to use it by setting the HTTP_PROXY and/or HTTPS_PROXY environment variables. For example:
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export HTTP_PROXY="http://10.10.1.10:3128"
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export HTTPS_PROXY="http://10.10.1.10:1080"
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Similarly, if you need to specify a certificate:
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export curl_ca_bundle="/usr/local/myproxy_info/cacert.pem"
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These examples come from the documentation for Requests, which the CLI uses under the hood. See that page for more details.
Last modified 1mo ago